Booking Policy

To book a class please go to our website www.thaodienecowellness.vn or a ‘Spaces by Wix’ application on your Android or IOS device. Choose the class, date and time, payment option and confirm the booking. You will receive a confirmation email after successful booking!

Early booking: no more than 14 days before the class starts.
Late booking: no less than 1 hour before the class starts.

• If a class is booked using a package plan of 5, 10, 20 or 50 Group classes or a 10 or 20 Private classes, the system will deduct 1 credit from your plan right after the booking (to check the number of classes left please proceed to ‘My Plans’ in your account page or mobile application)

• After late booking please contact the hotline to check if there is any slot available.

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Events Booking Policy

We are requiring advance booking and payment (or can be a deposit of 50%) for attending the events.
Late booking: no less than 2 hour before the event starts.

• After late booking please contact the hotline to check if there is any slot available.
   

Check-in Policy

Please arrive 5-10 minutes before the class start time and confirm the booking with the receptionist.
Early check-in: 20 minutes before the class starts.

• Please keep quiet when entering the class if you are late.

• Clients are not allowed to join after 20 min the class has started.

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Cancellation Policy

To cancel the booking please proceed to ‘My bookings’ on your account page using our website www.thaodienecowellness.vn or a ‘Spaces by Wix’ application on your Android or IOS device.

Latest cancellation: 60 min before the class starts.
Event latest cancellation: 2 hours before the event starts.

• If a class is booked using a package plan of 5-10-20-50 Group classes or the package of 10 or 20 Private classes, the system will return the unused class.

• Please cancel as early as you can, respect the time of others.

​Minimum number of class attendance is 2 people. Note that the class can be canceled due to the low number of attendees. The client will be contacted 1 hour before the class.

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Did Not Attend Policy

In case the booking was not canceled and the client did not attend the class or event the 100% fee will be charged according to the chosen booking payment option.

• If a class is booked using a package plan of 5-10-20-50 Group classes, the unused class will not be returned.

• For a package plan of 10-20 Private classes, only the 50% fee of one credit will be refunded.

• For any of unlimited package plans (1-3-6 months), one day will be deducted from the valid period.

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Hotline: 0888637388 or msg on social, Wix app
Updated 15.04.2024                                                                                                    Email: info@thaodienecowellness.vn