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Studio Policy

Booking Policy

To book a class please go to our website www.thaodienecowellness.vn or a ‘Spaces by Wix’ application on your Android or IOS device. Choose the class, date and time, payment option and confirm the booking. You will receive a confirmation email after successful booking!

Early booking: no more than 14 days before the class starts.
Late booking: no less than 1 hour before the class starts.

  • If a class is booked using a package plan of 5, 10, 20 or 50 Group classes or a 10 or 20 Private classes, the system will deduct 1 credit from your plan right after the booking (to check the number of classes left please proceed to ‘My Plans’ in your account page or mobile application)

  • After late booking please contact the hotline to check if there is any slot available.

Events Booking Policy

We are requiring advance booking and payment (or can be a deposit of 50%) for attending the events.
Late booking: no less than 2 hour before the event starts.

  • After late booking please contact the hotline to check if there is any slot available.

Check-in Policy

Please arrive 5-10 minutes before the class start time and confirm the booking with the receptionist.
Early check-in: 20 minutes before the class starts.

  • Please keep quiet when entering the class if you are late.

  • Clients are not allowed to join after 30 min the class has started.

Cancellation Policy

To cancel the booking please proceed to ‘My bookings’ on your account page using our website www.thaodienecowellness.vn or a ‘Spaces by Wix’ application on your Android or IOS device.

Latest cancellation: 60 min before the class starts.
Event latest cancellation: 2 hours before the event starts.

  • If a class is booked using a package plan of 5-10-20-50 Group classes or the package of 10 or 20 Private classes, the system will return the unused class.

  • Please cancel as early as you can, respect the time of others.

Did Not Attend Policy

In case the booking was not canceled and the client did not attend the class or event the 50% fee will be charged according to the booking payment option which has been chosen.

  • If a class is booked using a package plan of 5-10-20-50 Group classes, the unused class will not be returned.

  • If a class is booked using a package plan of 10-20 Private classes, the 50% fee of one credit will be refunded.
     

Hotline: 0888637388 or msg on social, Wix app
Email: info@thaodienecowellness.vn

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